BFC SEE certification process
Business Friendly Certification South East Europe establishes a standard for evaluating the business conditions on the state, regional and international levels. The Certification goal is to recognize and promote examples of best practices, encourage quality management in local governments, but also a competition among municipalities in the country and the region in attracting new investments.
- Evaluation phase (up to 4 months)
- Implementation phase (up to 6 months)
- Verification and certification phase (up to 2 months)
- Monitoring phase (1 year from holding the certificate)
- Recertification (2 years from holding the certificate)
Main steps in the evaluation phase:
- Frequent communication with the City/Municipality (municipal team for BFC SEE named by the Mayor's decision);
- Introduction meeting on BFC SEE process;
- Presentation of BFC SEE certification to local business community;
- Collection and delivery of documentation by City/Municipality;
- Two-day evaluation visit;
- Preparation of evalution report with recommendations by evaluators;
- Delivery of evaluation report to City/Municipality.
The task of evaluation team is to assess to what extent the criteria are fulfilled in the evaluation phase and to prepare a report with recommendations, clearly defining the status of positive business environment indicators. The analysis and evaluation are performed in the following manner:
- Assessment of the existence of certain functions;
- Assessment of quality of services in City/Municipality;
- Quality and precision of data and submitted documentation;
- Assessment of each individual indicator status;
- Creation of report, comments and recommendations;
- Defining additional requirements needed for positive evaluation and criteria fulfilment.
After presenting the evaluation report, with the evaluation of criteria fulfilment and specific recommendations for improvement, the local government enters the implementation phase. At this stage, it is very important that the evaluators’ recommendations be implemented thoroughly and adequately. The role of partner institution within BFC SEE in the implementation phase is minimal, since the partner institution has no influence. For this reason, City/Municipality identifies additional sources of expert support (donors, consulting companies, regional development agencies) in order to meet the program requirements with technical assistance.
The verification phase is upcoming when the assessment of criteria fulfilment is performed. The verification committee consists of the regional team of experts, involving representatives of institutions, business and civil society with knowledge and experience in the field of municipal business policy.
After the verification, one-day visit the Verification committee develops a report, containing conclusions and assessment marks for the criteria that were lacking in previous phases. This report may be positive or negative, depending on the total level of criteria fulfilment. If the Verification committee report shows that all required criteria for obtaining BFC SEE certificate is fulfilled, the City/Municipality is awarded a Business Friendly Certificate which is valid 2 years. Ceremonial certificate award is organized once a year and is performed with the presence of institutions supporting the entire initiative, as well as business representatives.
After the Certificate award, what follows is intense promotion of certified municipalities.
Two years after the City/Municipality obtained the certificate the City/Municipality will go through the recertification process. Recertification process is almost the same like the certification process where City/Municipality will confirm that they are still operational and business friendly oriented. This phase is estimated on 6 months since municipalitieas are familiar with the process and already have experience.
January 2016 Are you satisfied with the improvement of business environment in 2016?January 2016 Are you satisfied with the improvement of business environment in 2016?
Yes, the improvements are visible
Partially, the adopted measures are not sufficient to stimulate development
No, the Government has done little to improve the business climate
- Yes, the improvements are visible